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Returns and refunds

Returns and refunds made Evabiancheria guarantees full satisfaction on the purchase and if you have changed your mind, no problem.
You can dedicedere to make any product purchased on evabiancheria.it within 14 days from the date of delivery.
The Redispatch is fast and easy thanks to customer service.
Here's how: 1-Contact customer service or send an email to info@evabiancheria.it with a communication to that effect, within 14 days from the date of receipt of the goods. 
2-Make sure of the return conditions.
The right of withdrawal is subject to the following mandatory conditions:-the product is in the same condition as you received it with all the tags attached;
-The product purchased is in its entirety, complete in all its parts; It is not possible to exercise withdrawal only on part of the product purchased (e.g. sheet, pillowcase, etc.);
-The product has not been used, washed or tampered with;
-The product must be returned in its original packaging.
If your return does not meet the conditions listed above, the parcel will be returned to you and the refund will not be made.
3-The returned product must be delivered to the shipper within fourteen (14) days from the time the seller has informed your decision to terminate the contract.
4-The product must not be damaged.
We remind you that the products purchased are subject to the legal guarantee of conformity issued by the manufacturer under the relevant Community legislation. 
 
Refund the full amount paid to Evabiancheria with shipping costs including you will be returned if you made the return yourself; If you choose to make the return with Evabiancheria, you will be returned the entire value of the goods excluding the initial shipping cost.
We usually accept the return within 3 working days from the delivery date to our warehouse; After the acceptance we will immediately request the refund and we will send a confirmation email.
 
The refund times vary depending on the payment method chosen: Credit card: Our bank will make a refund within 7 working days from the email confirm acceptance made. The time required to view the refund on your account depends on the card issuing institution.
For security reasons we cannot refund on a card other than that of the purchase. 
PayPal: The refund will be visible to the PayPal account within 24 hours of the confirmation acceptance email.
Bank transfer: The refund will be made by bank transfer to a bank or postal account to be indicated to customer service. The amount refunded will be visible on the statement within 10 working days from the confirmation acceptance email.
Cash on delivery: The refund will be made by bank transfer on a bank or postal account to be indicated to customer service. The amount refunded will be visible on the statement within 10 working days from the confirmation acceptance email.





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